Help Centre

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders are packed on the same day as you place your order. We will ship to you on the next business day. 
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• All orders posted within Australia have a flat rate shipping of $9.95 regardless of size or weight.
• International orders vary but full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Visa, Mastercard & PayPal.
  
• We also accept offline payments via direct bank deposit. Our bank details will be shown on the screen once you complete your purchase. 
• Afterpay is also available.
  

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email julie@cozycornerquilts.com.au with the subject 'Returns' and include your order number, name and the reason for the return.
• We will provide you with instructions of where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, you will receive a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select the payment method - we will ship your package promptly, usually the next business day.

Our support team is always happy to guide you at any step!

• If you purchase one of our PDF downloadable patterns, a link will be provided on the complete purchase page. This can be downloaded straight away.
• You will also receive an email with the link to download as well.
• If you have any problems with this, please email us and we will send you the PDF via email.